The FAQ section

The FAQ (Frequently Asked Questions) section is very useful, as it offers quick answers to the most common questions you may have. Additionaly, this makes it easier to navigate the site and saves you time by not having to search for scattered information.

It also helps clarify any doubts, allowing you to make informed decisions about your trip. In short, the FAQ is designed to improve your experience and ensure you easily find what you need.

Provides quick answers to common questions about tours, reservations, policies, Etc.

1. How can I book a tour?

To book a tour with 502 Destination, simply visit our Destinations and Experiences sections on the website. There, you will find a list of our suggestions. Select or create the tour that interests you most and complete the contact form on the page.

Be sure to include your name, email address, and any questions or special requests you may have. You can also contact us directly via our WhatsApp number or email, which you can find at the bottom of our page.

Our team will be happy to help you plan and design an unforgettable experience. We look forward to seeing you soon!.

2. What types of tours do you offer?

At 502 Destination, we offer a variety of tours designed to meet different interests and needs. Some of our tour types include:

a. Adventure and Archaeology: Explore historical sites and enjoy exciting outdoor experiences.

b. Family: Activities and destinations ideal for enjoying as a family.

c. Cultural: Immerse yourself in the rich local culture through authentic experiences.

d. Green – Community: Participate in sustainable initiatives and get to know local communities.

e. Religious: Visit sites of spiritual and cultural importance.

f. Honeymoon: Romantic packages designed for couples on their wedding trip.

g. Gastronomy: Discover delicious local cuisine through culinary tours.

Each tour is designed to offer you a unique and unforgettable experience.

We invite you to discover more with us!

3. Is transportation included in the tours?

Yes, at 502 Destination, all our tours include comfortable and safe transportation. We use high-quality vehicles equipped to ensure a pleasant experience during your trip.

Our professional team will ensure you reach each destination efficiently and on time, allowing you to fully enjoy each experience without worrying about transportation. We look forward to you experiencing unforgettable adventures!

4. Are the tours group or private?

At 502 Destination, we specialize in offering private tours, which allows us to customize each experience according to your preferences and interests.

Whether you are looking for an adventure, cultural tour, or culinary experience, our tours are designed to meet the needs of each client, whether it’s a family, honeymoon couple, or community group.

Enjoy the comfort and personalized attention that only a private tour can offer.

Contact us to plan your ideal adventure!

5. What is the duration of the tours?

At 502 Destination, the duration of our tours is flexible and adapts to your interests.

We offer options ranging from half-day excursions to multi-day adventures, depending on the destination and experience you choose.

Our goal is to ensure that each tour fits your tastes and needs, giving you the opportunity to enjoy every moment to the fullest.

Contact us to create the perfect itinerary for you!

6. Can the itineraries be customized?

Yes, at 502 Destination, we offer the possibility to customize itineraries according to your tastes and preferences.

We understand that each traveler is unique, so we work with you to create a tour that fits your interests, whether you want to focus on adventure, culture, gastronomy, or any other experience.

Our goal is to make your trip something truly special and tailored to you.

Contact us and we’ll start planning your ideal adventure!

7. Do you offer guides in different languages?

Yes, at 502 Destination, we offer guides in English, French, German, Italian, Spanish, and more to ensure that all our clients enjoy the best possible experience.

Our guides are highly trained professionals who will provide you with valuable and enriching information in your preferred language.

8. What is the best time to visit Guatemala?

At 502 Destination, we offer destinations and experiences year-round.

The best time to visit Guatemala depends on the weather and your preferences.

Generally, the dry season, from November to May, is ideal for enjoying outdoor activities and exploring archaeological sites.

However, each season has its beauty, and the rainy season (from May to October) can be perfect for enjoying lush nature.

Contact us so we can help you plan your visit during the time that suits you best!

9. What clothing should I bring for the tours?

The clothing you should bring for the tours will vary depending on the destinations and experiences you choose.

We recommend wearing comfortable and lightweight clothing, especially for outdoor activities.

If you plan to visit archaeological areas or go hiking, good boots, hydration, a hat, and sunscreen are essential. For the rainy months, don’t forget to bring a raincoat. It’s always a good idea to check the weather before your trip to ensure you are prepared. We are here to help you make the most of your adventure in Guatemala!

10. Are there age restrictions to participate in the tours?

At 502 Destination, we do not have strict age restrictions for participating in our tours.

We offer varied experiences that are suitable for the whole family, from family tours to adventures designed for adults.

However, some activities may have specific recommendations based on the nature of the tour.

We invite you to consult with our team to find the perfect option that suits your needs and those of your group.

We are here to ensure you have an unforgettable experience!

11. What food options are available on the tours?

At 502 Destination, the food options during our tours depend on the destinations and experiences you choose.

Generally, you will have the opportunity to taste typical local food, which will enrich your cultural experience.

Additionally, we always take into account the dietary preferences and restrictions of our visitors, so if you have specific health conditions, we encourage you to inform us so we can accommodate your needs.

We want you to enjoy every aspect of your adventure!

12. Do you accept credit cards or only cash?

At 502 Destination, we accept both credit cards and cash, providing you with flexibility in your payment methods.

You can choose the option that is most convenient for you when booking your tours.

Our goal is to facilitate your experience and ensure that you enjoy your adventure without worries.

We are here to assist you with anything you need!

13. How can I cancel or reschedule my reservation?

To cancel or reschedule your reservation with 502 Destination, you can do so through our established contact methods, email, or WhatsApp.

We recommend making any changes or cancellations well in advance, at least forty-five (45) days before the travel date, to ensure rescheduling or refunding with fewer administrative fees.

This refund will depend on each particular case as some providers do not offer any refunds in these situations.

After that date, no refunds of any kind are guaranteed.

Our team will be happy to help you and find the best solution for your case.

Don’t hesitate to reach out to us promptly!

14. Do you offer discounts for large groups?

Yes, at 502 Destination, we offer discounts for large groups.

We value our customers and want to make your experiences more accessible.

If you plan to travel with a group, feel free to contact us to learn about the available discount options and how we can accommodate your request.

We are here to help make your adventure unforgettable!

15. What should I do if I have food allergies?

If you have food allergies, it is essential to inform us at the time of booking with 502 Destination.

This way, we can provide you with a service that is suitable for your situation and ensure that you enjoy your meals without worries.

Your safety and well-being are our priority, so feel free to communicate any special needs to us.

We are here to ensure you have a pleasant and safe experience!

16. Where can I find more information about the destinations?

To find more information about the destinations, you can visit the website of the Guatemalan Tourism Institute (INGUAT). There, you will find details about the different places, activities, and experiences that Guatemala has to offer.

Additionally, on our website, you can also explore more about our tours and services.

Don’t hesitate to contact us if you have more questions or need additional assistance!

17. What recommendations are important to consider when traveling to Guatemala?

Research Safety: Inform yourself about safe areas and those best to avoid, as well as the precautions to take.

Personal Safety: Keep your belongings secure, avoid displaying valuable items, and use a backpack or bag that you can carry in front of you.

Vaccinations and Health: Consult a doctor about recommended vaccinations and carry a first aid kit.

Itinerary Planning: Define an itinerary that includes the places you wish to visit, such as Antigua, Tikal, and Lake Atitlán.

Currency Exchange: Familiarize yourself with the local currency (quetzal) and consider carrying cash, as not all places accept cards.

Money Management: Use credit cards in safe places and withdraw cash from ATMs in well-lit and busy areas.

Recommendations from Other Countries: Research the experiences of travelers from your country or nearby countries. Each culture may have specific advice on customs and safety.

Learn Basic Spanish Phrases: Although many Guatemalans speak English, knowing some phrases in Spanish can enhance your experience.

Respect for Local Culture: Learn about local customs and traditions to show respect and courtesy.

Hydration and Food: Drink bottled water and consume food from reliable places to avoid stomach issues.

Safe Transportation: Use reliable transportation services, whether authorized taxis or private transport.

Travel Gear: Bring comfortable and appropriate clothing for the climate, as well as suitable footwear for planned activities.

Enjoy and Be Flexible: Maintain an open and flexible attitude toward possible changes in plans, and enjoy the rich culture and natural beauty of Guatemala.